📝 Terms of Service
Welcome to PortraitNest. By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms of Service.
Please read them carefully before placing an order.
Introduction
PortraitNest (“we,” “our,” or “us”) offers custom pet portrait products that are hand-illustrated or digitally created based on user-submitted photographs. These Terms govern your access and use of our website: www.portraitnest.com.
Use of Our Services
By placing an order, you confirm:
- You are at least 18 years old or have parental permission
- All information submitted is accurate
- The photos uploaded are yours or you have rights to use them
We reserve the right to cancel any order that violates copyright, contains offensive content, or goes against our policies.
Custom Artwork Terms
All portraits, designs, and mockups are custom-created.
You acknowledge and agree that:
- Each artwork is created based on the photo and details you submit
- The final artwork will reflect the artist’s style and interpretation
- We offer unlimited revisions on your preview before print
- Once approved, the artwork is final and non-refundable
We may showcase your artwork in our portfolio or marketing (unless you request otherwise in writing).
Product Approval & Revisions
After placing your order:
- You will receive a digital preview of the custom artwork
- You may request revisions until satisfied
- Once approved, the product will be printed and shipped
- After printing, no further changes can be made
If we don’t hear back within 3–5 business days, we may auto-approve and proceed with printing to avoid delays.
Payments
We accept secure payments via:
- 2Checkout (Verifone)
- Payoneer or Card Payments through integrated gateways
All prices are listed in USD.
You are responsible for any transaction fees or currency conversion charged by your bank or payment provider.
Shipping & Delivery
We ship worldwide via Printify’s trusted print partners.
- Shipping Times: Typically 7–12 business days (USA), varies by region
- You’ll receive a tracking link once your order ships
- Shipping times are estimates and may vary due to holidays or courier delays
You agree to provide a correct shipping address. We are not responsible for packages lost due to incorrect info.
For details, see our Shipping Info page.
Refund Policy
Because all products are custom-made, we do not offer refunds or returns once the product has been printed.
However:
- You will always receive a preview before printing
- We offer unlimited revisions
- We’ll replace any item that arrives damaged or incorrect
See our Refund Policy for full details.
Intellectual Property
All artwork, designs, content, and images on this site are the property of PortraitNest unless otherwise credited.
You may not copy, reproduce, or use our content or custom artwork commercially without permission.
Limitation of Liability
PortraitNest is not liable for:
- Any loss, delay, or damage beyond our control
- Missed gift dates due to shipping delays
- Customer dissatisfaction resulting from poor-quality photos submitted
Our maximum liability is limited to the amount paid for the product in question.
Changes to Terms
We may update these Terms at any time.
It is your responsibility to check this page periodically. Continued use of the site implies acceptance of the updated terms.
Contact Us
For any questions or legal concerns, contact:
📧 hello@portraitnest.com